There has been some confusion surrounding the ability of Commonwealth authorities to outsource claims management services. This power is available to all licensees, including Commonwealth authorities. The only qualification is that, for Commonwealth authorities, it is subject to provision being made for it in their licences.
There is separate provision in the scheme for the delegation by Commonwealth authorities of their powers and functions within the Commonwealth. A claims agent has reportedly obtained legal advice to confirm that the delegation provision does not limit the outsourcing capability.