A good relationship with your Insurer or Agent is critical. However, there are times, for whatever reason, when that relationship is not operating effectively or efficiently. Moving to another provider without addressing the issues that have caused problems may only provide a short-term solution. Taking the time to attempt to reconcile any issues can deliver a good result for both Employer and Insurer/Claims Agent.
In some circumstances, a review of Insurer or Agent arrangements is necessary. This can be because of a poor relationship, multiple insurance arrangements, or because of an internal audit requirement that insurance services be tendered after a certain period of time.
WCD provide a detailed “tender” process which can be customised to an Employers circumstances and then taken to the insurance market.